If you would like to send a picture of the error message you can do so by creating a screenshot. This may facilitate a faster resolution to your problem. To create a screenshot: 1. Hit the Prnt Screen (Print Screen) key at the top of your keyboard. Pressing the Print Screen key will store a picture of the current computer screen on the Windows Clipboard. 2. You can then paste the image into an email or save it in WordPad by going to START then RUN and type in WordPad and hit enter. When Word pad comes up, right click and select paste. Then save it to your hard drive. 3. In the Attachments field below select Browse and go to the place on your computer where you saved the screenshot file and click Submit Reply.
Another way to capture a screenshot in Windows 7 and up is to use the Snipping Tool. Just go to Start> Search and type in Snipping Tool
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