How Does it work?

 You will be instructed by the technician on how to download a small support program (only 176 kb) from this website. This will initiate a connection to the technicians computer. You will actually be connecting to the technicians computer not the other way around. It is a very secure connection that uses 128 bit encryption. This is the same encryption that banks use for online banking.

 

 Once the connection is made we can evaluate and fix your problem just as if we are sitting right in front of your computer. Once the support session is over the program is completely uninstalled from your system. The technician will lose all visibility and will not be able to access your computer anymore. In order for another support session to take place you would have to run the support program again to initiate the connection to the technicians computer.

 Our service uses Screen Sharing Technology. This software lets us view and diagnose your computer from our location. Once the connection is made the technician can work directly on your computer and fix the problem right in front of you while you watch. You will be able to see everything the technician is doing and show them exactly what the problems is. It's convenient, safe & secure.

 To request a free evaluation please click here. You will be amazed at how simple it is.

Some Key Advantages are

• You do not need to take the computer to a repair shop or schedule someone to come into your home.

• You do not have to wait for instructions to be emailed, or try to follow frustrating directions over the phone.

• You will be able  to talk to our technician live, while they are fixing your problem.

• Its easy, fast, and a great learning experience for you.