How Does it work?
- You will be instructed by the technician on how to download a
small support program (only 176 kb) from this website. This will initiate a
connection to the technicians computer. You will actually be
connecting to the technicians computer not the other way around.
It is a very secure connection that uses 128 bit encryption. This is
the same encryption that banks use for online banking.
-
- Once the connection is made we can evaluate and fix your
problem just as if we are sitting right in front of your computer. Once
the support session is over the program is completely uninstalled
from your system. The technician will lose all visibility and will not be
able to access your computer anymore. In order for another support session to take place
you would have to run the support program again to initiate
the connection to
the technicians computer.
Our service uses Screen Sharing Technology. This
software lets us view and diagnose your computer from our
location. Once the connection is made the technician can work
directly on your computer and fix the problem right in front of you
while you watch. You will be able to see everything the technician
is doing and show them exactly what the problems is. It's
convenient, safe & secure.
To request a free evaluation please
click here. You will be amazed at how simple
it is.
Some Key Advantages are
- You do not need to take the computer to a repair
shop or schedule someone to come into your home.
- You do not have to
wait for instructions to be emailed, or try to follow frustrating
directions over the phone.
- You will be able to talk to our technician
live, while they are fixing your problem.
- Its easy, fast, and a great learning experience for
you.
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Ye Olde Computer Shoppe Phone: 207-618-1966
Toll Free: 877-ASK-YOCS
Business Hours: Open - 7 Days a week 8:00AM - 8:00PM EST
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