Policies

No-Charge Guarantee
In the event that we are unable to help you to resolve your computer problem online or by telephone, you will not be charged.

Terms and Liability
Ye Olde Computer Shoppe will not be held liable for lost data or any damage resulting from a support session. We cannot be held responsible for a computer in a previously unknown condition.  Such a computer could be in a condition of imminent failure and, as such, could fail during a support session and appear to have been caused by the support session. Although our support technicians take precautions, there is always a risk, however small, of accidental data loss. By purchasing support from Ye Olde Computer Shoppe, you agree to all the terms of service herein and assume all risks. Also, Ye Olde Computer Shoppe will NOT be held responsible for any damages caused by the services of any third-party service providers recommended by us or not. it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Ye Olde Computer Shoppe shall not be responsible under any circumstance for any loss or corruption of data and/or software.

User Responsibility: You understand and agree that prior to contacting or allowing Ye Olde Computer Shoppe to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Ye Olde Computer Shoppe shall not be responsible under any circumstance for any loss or corruption of data and/or software.

Coverage Ye Olde Computer Shoppe support session only covers computer problems that can be fixed remotely. Some computer problems cannot be fixed online or by telephone. The support session does NOT cover the cost of replacement parts, software, labor, or services from third-party service providers.

The support plan is NOT a warranty. If we conclude that your computer cannot be fixed remotely, we will suggest the next steps you might take to repair your computer, which might include a house call from a third-party service provider. You are responsible for the costs of any service not covered by the Ye Olde Computer Shoppe online support plan.

Availability
Please be aware that if you request ASAP support, you may not receive immediate help. If we have a high volume of support requests, a support technician might not be available for immediate assistance. In such a case, we will put you on a waiting list and notify you by phone as soon as a support technician is available to assist you. You will also have the option to schedule an appointment.

Privacy
Ye Olde Computer Shoppe greatly values your privacy. Any information we collect from our customers is solely for our own internal use and we will never give this information out to any third party.

Acceptance of Policy
By using Ye Olde Computer Shoppe, you signify your acceptance of this Policy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, you must discontinue use of our Service. We reserve the right to modify this Policy Statement at any time. Your continued use of any portion of Ye Olde Computer Shoppe, following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please contact us through our contact us page.

Notification and Changes
If we change our Policy Statement, we will post those changes on this page so our users are aware of the information. Customers should check this policy page frequently to be aware of any changes.