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- Q: How Does Screen Sharing Technology work?
-
- A: You will be instructed by the technician on how to
download a small file (176KB). Once you have downloaded the utility you can
double click on the technicians name to request help. This will initiate a
connection to the technicians computer. You will actually be connecting to
the technicians computer not the other way around. Once the connection is
made the we can evaluate and fix your problem just as if we were sitting
right in front of your computer. Once the support session is over the
program is completely uninstalled from your system. The technician will lose
all visibility and will not be able to access your computer anymore. In
order for another support session to take place you would have to run the
SUPPORT program again to initiate the connection to the technicians
computer.
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-
- Q: Will I be able to see the technician control my computer?
-
- A: Yes, you will be able to see everything the technician is doing.
You'll see the technician moving your mouse around the screen as they fix your
problem. You will be able to show them the exact problem you are having.
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- Q: Does the Technician have complete control over my computer?
-
- A: No You will always be in complete control and can
terminate
the session at any time by right clicking on the support icon in your taskbar and select
close.
- Q: Is it safe to let someone control my computer?
-
- A: Yes, It's completely safe. Unlike a conventional computer
repair shop where you drop off your computer and "hope" that they will fix
it, with our service you will be able to watch and be involved with
everything the technician is doing throughout the process of repairing your
system. You can stop the support session at any time by right clicking on
the support icon in your system tray at the bottom right by your clock.
- Once
the support session has been terminated the connection is broken and the
support program is completely uninstalled and removed from your system. The
technician will not be able to access your computer again unless you
download and run the support program again.
- Q: How long will it take to fix my computer?
-
- A: Every computer problem is different, some problems take longer
to fix than others depending on the issue. Spyware / Virus issues can take
a couple hours
to fix depending on the infestation. You will be charged one flat rate
upfront no matter how long it takes.
- Our spyware / virus solutions are
designed to be permanent.
- A wireless network lockdown would take about 30 minutes. Simple configuration issues like email set up or
printers would be around 15 minutes.
Ye Olde Computer Shoppe
Phone: 207-618-1966
Toll Free: 877-ASK-YOCS
Business Hours: Open - 7 Days a week 8:00AM - 8:00PM EST
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